Returns, Nonconformity and Refunds Policy

This policy reflects the specialised, wholesale nature of Alvand Giti Hegmataneh's industrial mineral business. The final specifications of each order are determined by the pro forma invoice, product analysis or the parties' written agreement.

Conditions for Accepting a Return

A return is reviewed and accepted only if the delivered product does not match the specifications in the approved pro forma invoice, including product type, particle size, mesh, quantity or other agreed specifications.

Time Limit for Reporting a Discrepancy

The buyer must report a discrepancy through the company's official contact channels no later than one day after delivery. The report must include the pro forma invoice or invoice number, a clear description of the discrepancy and, where possible, photos, videos, the consignment note or other relevant evidence. Requests outside this time limit cannot be accepted except where required by law.

Preserving the Goods

Until the review is complete, the goods must be stored under suitable conditions and must not be used, mixed, processed or transferred to a third party. A change in the condition of the goods may prevent the discrepancy and return from being assessed.

Return Freight Cost

If a return is accepted under the conditions above, the return is coordinated with the company. The buyer is responsible for the freight cost of the returned goods.

Review and Refund

After the goods are received and inspected and the discrepancy is confirmed, the product will be replaced or the refundable amount will be returned to the original payer's account, as agreed with the buyer. Charges for services or parts correctly performed, and freight charges, are not refundable unless agreed in writing.

Order Cancellation

A cancellation request before production, packaging or loading will be reviewed. If costs have already been incurred for the order, the refundable amount is determined after deducting actual costs and informing the buyer. After dispatch, cancellation is possible only under the nonconformity conditions above.

How to Submit a Request

To report a discrepancy, send the invoice number and supporting evidence through the Contact Us page or to +98 918 305 2513.

Last updated: Mordad 1405 (Persian calendar).