Privacy Policy

Alvand Giti Hegmataneh is committed to protecting the privacy of visitors, customers and company representatives. By using this website, users acknowledge this policy.

Information Collected

When you submit an inquiry, place an order or contact the company, we may receive information such as your name, company name, phone number, address, email, required product specifications, order quantity and messages. Standard technical data such as IP address, browser type, pages visited and essential cookies may also be recorded for security and to improve website performance.

How Information Is Used

To respond to inquiries and provide pro forma invoices;
To coordinate production, packaging, loading and transport;
To issue financial documents and meet legal and tax obligations;
To provide support, handle complaints and manage quality control;
To protect the website and improve its performance.

Sharing Information

Customer information is not sold or provided to third parties for advertising. Where necessary, relevant information may be shared with technical service providers, transport companies, financial institutions or payment gateways, and competent legal authorities.

Data Retention and Security

Information is retained only as long as needed to fulfil orders, respond to inquiries, maintain financial records and meet legal obligations. Reasonable technical and administrative measures are used to prevent unauthorised access, alteration or disclosure. However, no internet system is completely secure.

Cookies and Visitor Statistics

The website uses essential cookies and indirect statistical data for correct operation, user sessions and internal analytics. Users can manage non-essential cookies through their browser settings.

User Rights

Users may request correction, completion or deletion of their information unless retention is necessary to perform a contract, maintain financial records or comply with legal requirements.

Contact

For privacy questions, contact Alvand Giti Hegmataneh through the Contact Us page or at +98 918 305 2513 or +98 81 3335 1605.

Last updated: Mordad 1405 (Persian calendar).